X-ray Markers Glitter X-ray MarkersTM X-ray TeesTM 1-866-770-XRAY
Frequently Asked Questions
Our office is open 9-5 EST, however in most cases someone can be reached until 8:00 EST via phone and/or email to answer any questions you may have or take your order. 1-866-770-9729
How soon are orders processed & shipped?
Printed and Embroidered Goods are generally shipped within 7-10 business days of receipt excluding holidays & weekends. X-ray Markers require 3 business days for manufacture unless specified differently in the product description. X-ray Markers may ship ahead of printed and embroidered items.
When can I expect my personalized marker order?
Please allow 3 business days for manufacture of X-ray markers (unless specified differently in the product description) + shipping time from our facility to your destination.
I made a mistake when placing my order, what should I do?
Please call us immediately 1-866-770-9729 to remedy the error. If you are calling after normal business hours, please leave a message to include your order number and call back number if clarification is needed. As always, you can email us at customerservice@xraytees.com
What if I need to return an item?
X-ray Markers are manufactured to order and are non-returnable/non-refundable. 15 day return policy applies on printed and embroidered goods. Returns - credit less shipping charges. Reshipping Charge Applies To Exchanges & Returned Parcels Due To Incorrect Delivery Address.
Can I order utilizing a Facility Purchase Order?
Absolutely. Our shopping cart supports the input of purchase order numbers however, to validate the order a hard copy must be faxed to 480 393-4715. Purchase orders must include a ship to address, accounts payable address
and phone contact information.
Who can I contact concerning product ideas/suggestions or products you would like made available?
We welcome all your ideas as we do what we do for our fellow Technologists.
Please email any comments or suggestions to:
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