X-ray Markers   Glitter X-ray MarkersTM   X-ray TeesTM    1-866-770-XRAY

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FAQ

 Frequently Asked Questions 

What are your hours of operation?
Our office is open 9-5 EST, however in most cases someone can be reached until 8:00 EST via phone and/or email to answer any questions you may have or take your order. 1-866-770-9729 

How soon are orders processed & shipped? 
Printed and Embroidered Goods are generally shipped within 7-10 business days of receipt excluding holidays & weekends.  X-ray Markers require 3 business days for manufacture unless specified differently in the product description.  X-ray Markers may ship ahead of printed and embroidered items.
   
When can I expect my personalized marker order? 
Please allow 3 business days for manufacture of X-ray markers (unless specified differently in the product description) + shipping time from our facility to your destination. 

I made a mistake when placing my order, what should I do? 
Please call us immediately 1-866-770-9729 to remedy the error. If you are calling after normal business hours, please leave a message to include your order number and call back number if clarification is needed.  As always, you can email us at customerservice@xraytees.com

What if I need to return an item? 
X-ray Markers are manufactured to order and are non-returnable/non-refundable. 15 day return policy applies on printed and embroidered goods. Returns - credit less shipping charges. Reshipping Charge Applies To Exchanges & Returned Parcels Due To Incorrect Delivery Address. 

Can I order utilizing a Facility Purchase Order?
Absolutely. Our shopping cart supports the input of purchase order numbers however, to validate the order a hard copy must be faxed to 480 393-4715. Purchase orders must include a ship to address, accounts payable address 
and phone contact information. 

Who can I contact concerning product ideas/suggestions or products you would like made available? 
We welcome all your ideas as we do what we do for our fellow Technologists. 
Please email any comments or suggestions to: 

 newproducts@xraytees.com